We are committed to protecting your privacy. We provide this privacy policy under the Privacy Act 1988 (Cth) to provide you with details about our practices in relation to the collection, use, disclosure and handling of personal information.

1. Privacy Policy

1.1 This Privacy Policy of The Cottage Homes Incorporated is governed by the Australian Privacy Principles under the Privacy Act 1988  (Cth).

1.2 Our Privacy Policy does not create any rights or obligations for either you or us in addition to the those imposed by the Privacy Act 1988 (Cth).

2. Collection of Personal Information

2.1 We collect Personal Information when you:

(a) apply to become a resident with The Cottage Homes Incorporated;

(b) sign and complete a Resident Application;

(c) interact with us through the phone, in  person, by post, or via email; or

(d) apply for positions at the Cottage Homes Incorporated or you are our contractor.

2.2 We collect Personal Information to:

(a) improve our services;

(b) provide our service to you;

(c) communicate with you;

(d) obtain professional advice;

(e) keep our Resident database;

(f) to investigate any complaints that you make;

(g) to investigate whether you are in breach of the Rules for Cottage Homes Residents;

(h) verify your identity;

(i) to notify you of vacant positions if you applied for a position at The Cottage Homes Incorporated;

(j) comply with the law or to use your information as permitted under the law; and

(k) use your information for purposes that are related to the above.

2.3 We collect and hold following types of Personal Information:

(a) your contact details that may include your name, postal address, email address, fax number and phone number;

(b) personal information disclosed by you in connection with your Resident Application; and

(c) optional personal information that you consent to provide, including your interests in a particular area, gender and age.

2.4 We will only collect your Personal Information using fair and lawful means.

3. Cookies

3.1 We may, from time to time, through The Cottage Homes Incorporated website, use ‘cookies’ which are small data files placed on your computer, laptop or other device to electronically store information.

3.2 We use cookies in many ways including:

(a) authentication cookies that monitor whether you are logged in or not;

(b) session cookies that allow you to remain logged in and keep track of your activities until the browser shuts down;

(c) persistent cookies that help us monitor our services by recording your browser activities and they do not expire upon browser shut down; and

(d) flash cookies to personalise your experience.

3.3 We use cookies for many reasons including but not limited to:

(a) improve the performance by reporting any errors that occur;

(b) provide statistics about how our website is used;

(c) remember settings that you used on our website; and

(d) identify that you are logged into our website.

3.4 Please note that although cookies do not generally store Personal Information, they may contain your IP address. However we will not be able to identify you because the data are collected in aggregate.

3.5 You may disable and delete cookies in your browser if you do not want us to use cookies but doing so may detract from your enjoyment of our website.

4. Personal Information

4.1 You must provide your personal information when you:

(a) sign and complete a Resident Application;

(b) lodge a complaint; and

(c) are required to provide personal information under the law.

5. Disclosure of Personal Information

5.1 We only disclose your Personal Information for purposes that are reasonably related to The Cottage Homes Incorporated.

5.2 We will not disclose your Personal Information to third parties for payment, profit or advantage.

5.3 We may disclose your Personal Information to third parties from time to time, to assist us in conducting the business of The Cottage Homes Incorporated, including to:

(a) technology service providers including internet service providers or cloud service providers;

(b) couriers (such as Australia Post);

(c) data processors that analyse our website traffic or usage for us;

(d) agents that perform functions on our behalf, such as mail outs, debt collection, marketing or advertising; and

(e) to persons, entities or courts as required under the law.

5.4 We may disclose your Personal Information to third parties in order to:

(a) improve our services and website;

(b) customise and promote our services which may be of interest to you;

(c) comply with the law or as permitted under the law; or

(d) with your consent.

6. Accessing and Correcting Your Personal Information

Accessing Your Personal Information

6.1 You may request access to your Personal Information that we hold and we will:

(a) verify your identity; and

(b) within a reasonable period of time, comply with your request.

6.2 We may charge you to cover the cost of meeting your request, if any, but not for the request itself;

6.3 We may refuse to allow you to access your Personal Information if we are not required to do so under the Australian Privacy Principles.

Correcting Your Personal Information

7.4 You may request to correct your Personal Information that we hold and upon your request we will update your Personal Information so that it is up-to-date, accurate, complete, relevant and not misleading.

How to Contact Us

7.5 If you would like to access or correct your personal information, please contact us by:

(a) email: [email protected]

(b) writing:
Knight Frank
GPO Box 617
Adelaide SA 5001

(c) phone: 08 8233 5205

8. Complaints

8.1 If you believe we breached the Australian Privacy Principles under the Privacy Act 1988 (Cth) or the Australian Privacy Principles Code, you may lodge a complaint as follows:

(a) firstly, contact us in writing to the email or postal address in clause 7.5 and include the following in your complaint:

(i) your contact details;

(ii) section or provision of the Australian Privacy Principles or Code that you believe we breached; and

(iii) our practice or policy that you believe breaches the relevant Australian Privacy Principle or Code,

(b) and you must allow us a reasonable time, about 28 days, to reply to your complaint; and

(c) secondly, you may complain to the Office of the Australian Information Commissioner if:

(i) you are not satisfied with our response; or

(ii) we do not respond to you within a reasonable time without sufficient explanation.

9. Definitions and Interpretation

9.1 Unless contrary intention appears:

Australian Privacy Principles means the principles under the Schedule 1 of the Privacy Act 1988 (Cth).

Resident Application means, individually and collectively, the registration of interest, the application and the agreement for occupancy signed by you in favour of The Cottage Homes Incorporated governing the terms and conditions of your tenancy with The Cottage Homes Incorporated. It includes all documents relating to and part of that application.

The Cottage Homes Inc. means The Cottage Homes Incorporated ABN 60 633 920 577.

Sensitive Information means Sensitive Information as defined under Privacy Act 1988 (Cth).

Personal Information means Personal Information as defined under Privacy Act 1988 (Cth).

Our means of The Cottage Homes Inc.

You (whether in capitals or not) means the user of our Website and Your and Yours have corresponding meanings.

We (whether in capitals or not) means The Cottage Homes Incorporated ABN 60 633 920 577 and Us and Ours have corresponding meanings.

Website means